Returns


Returns

Items purchased online may be returned by mail in their original condition and accompanied by the original packing slip within 30 days.

 

 

What items are returnable?

  • Items purchased in the last 30 days.
  • Full priced items in new condition.
  • Items NOT marked as Final Sale, Accessory, or purchased at a discount of 30% or more off.
  • Item must be undamaged, unworn, unwashed with tags and liners still attached.

What items are non-refundable?

  • Items marked as final sale.
  • Sale items including items purchased during flash sales or with a code.
  • Accessories are final sale.
  • Free gifts or promotional items with retail value.
  •   Returns after 30 days - If customer returns product(s) after thirty (30) days, no credits or exchanges will be issued. 

Standard Return Shipping

 

  • Mail returns typically require 10-12 business days to process. (Please allow an additional 7-10 days for returns from Canada)
  • Refunds will be given within 30 days of receipt of the returned merchandise.
  • Customers will be notified via email when the return has been processed and a credit has been issued to their original form of payment.

 

How to Submit a Return via Mail in the US

 

  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
  • Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.
  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
  • Packages should be shipped through a traceable shipping method. Please retain the return tracking number located on the pre-paid label for your records.
  • For returns within the U.S., send all return packages to the following address:

 

                        Courtney Allegra Swim

                        Attn. Returns Department

                        7224 Melrose Ave.

                        Los Angeles, CA 90046