Items purchased online may be returned by mail in their original condition and accompanied by the original packing slip within 30 days.
What items are returnable?
- Items purchased in the last 30 days.
- Full priced items in new condition.
- Items NOT marked as Final Sale, Accessory, or purchased at a discount of 30% or more off.
- Item must be undamaged, unworn, unwashed with tags and liners still attached.
What items are non-refundable?
- Items marked as final sale.
- Sale items including items purchased during flash sales or with a code.
- Accessories are final sale.
- Free gifts or promotional items with retail value.
- Returns after 30 days - If customer returns product(s) after thirty (30) days, no credits or exchanges will be issued.
Standard Return Shipping
- Mail returns typically require 10-12 business days to process. (Please allow an additional 7-10 days for returns from Canada)
- Refunds will be given within 30 days of receipt of the returned merchandise.
- Customers will be notified via email when the return has been processed and a credit has been issued to their original form of payment.
How to Submit a Return via Mail in the US
- Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
- Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.
- All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
- Packages should be shipped through a traceable shipping method. Please retain the return tracking number located on the pre-paid label for your records.
- For returns within the U.S., send all return packages to the following address:
Courtney Allegra Swim
Attn. Returns Department
7224 Melrose Ave.
Los Angeles, CA 90046